Carrier Compliance & Policy

SMS Notification Policy & Opt-In Information

Learn how automated text notifications work for your balikbayan box cargo tracking, how to opt in, and how to manage your preferences.

Ship2Pi Transactional Shipment Tracking Alerts

Ship2Pi provides automated transactional SMS notifications regarding parcel and cargo milestones. We do not send marketing messages, promotional offers, or unsolicited spam. Text messages are strictly limited to critical shipping updates regarding your registered boxes.

1. How Customers Opt In (Optional at Sign Up)

Consent to receive SMS messages is completely optional and is never a condition of purchase, shipping, or creating an account.

When Creating an Account:

On the Customer Registration Page, you provide your contact information (name, address, email, and mobile phone number).
You are presented with a separate, optional SMS consent checkbox:
"(Optional) Receive SMS Shipment Tracking Updates: I agree to receive automated transactional text messages (such as box pickup, transit updates, customs arrival, and delivery alerts) from Ship2Pi at the phone number provided above. Consent is not a condition of purchase or registration. Message frequency varies based on shipment status. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for assistance. View our Terms of Use and Privacy Policy."
If checked: Your account is created with SMS notifications enabled.
If left unchecked: You can still submit the form and create your account without opting in to text messages. You will receive tracking alerts via email only.

Go to Customer Sign Up Page

2. Managing Notifications from Your Dashboard

Every registered customer has full control over their SMS notification preferences at all times:

Live Toggle Customer Dashboard → Notification Preferences

Once logged in, your Customer Dashboard displays a dedicated Notification Preferences card with your live SMS status (Active or Disabled).

To turn SMS off: Click the "Disable SMS" button anytime to stop all text alerts immediately.
To turn SMS on: Click the "Enable SMS Notifications" button to activate tracking text messages.
All preference updates are recorded with a timestamp in your account audit log.

3. How to Opt Out Immediately via SMS

Unsubscribe (STOP)

You can opt out at any time by simply replying STOP, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from Ship2Pi. You will receive a one-time confirmation message confirming your opt-out.

Customer Support (HELP)

For assistance or information regarding text alerts, reply HELP to any message, or contact your local logistics agent branch directly through the platform.

4. SMS Program Details & Disclosures

Program Name	Ship2Pi Cargo Tracking Notifications
Message Types	Transactional cargo updates (pickup confirmation, ocean container departure, port arrival in Manila, customs release, and delivery completion).
Message Frequency	Message frequency varies depending on parcel activity and shipping status changes (typically 3 to 6 messages per box shipment).
Message & Data Rates	Standard message and data rates may apply according to your mobile carrier's plan.
Supported Carriers	Compatible with major US carriers including AT&T, Verizon, T-Mobile, Sprint, and associated MVNOs. Carriers are not liable for delayed or undelivered messages.

Mobile Information & SMS Privacy Guarantee

No mobile phone numbers or SMS opt-in consent data will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.